Last updated: 11 September 2026
ProConnect is operated by I and I Industries Pty Ltd. This Privacy Policy explains how we collect, use, store and share information when customers use the ProConnect mobile application.
When you create an account or use ProConnect, we may collect information including:
ProConnect may collect approximate and precise location information when location-based functionality is used.
Location information may be used to identify nearby service providers, determine distances and allow providers to travel to the service location selected by the customer.
ProConnect does not continuously share a customer's live physical location with other users. The service or job location selected by the customer may be shared with the relevant provider to allow the service request to be completed.
We use information collected through ProConnect to:
ProConnect connects customers with independent service providers. Information required to perform a service may be shared with the provider involved in the customer's job.
This may include:
Providers should only use this information for purposes directly related to completing the requested service.
ProConnect uses services provided by Google Firebase and other technology providers to operate the application.
These services may include:
These providers may process information according to their own privacy policies and applicable data protection requirements.
ProConnect may use Firebase Analytics to understand how users interact with the application and to improve functionality.
Analytics systems may collect application interactions, device or application identifiers and related technical information.
ProConnect does not currently display third-party advertisements in the customer application.
ProConnect may store information relating to service requests, quotes, completed jobs and invoices.
The current ProConnect Customer application does not directly collect customer credit card numbers or bank account credentials.
If online payment functionality is introduced in future versions, payment processing may be provided through an authorised third-party payment service provider and this Privacy Policy will be updated where necessary.
Customers may optionally upload photographs and provide descriptions relating to a service request.
This information may be stored securely and shared with the relevant service provider so that the provider can understand and complete the requested work.
We take reasonable technical and organisational measures to protect user information against unauthorised access, misuse, loss or disclosure.
Data transmitted between the ProConnect application and supported backend services is protected using encrypted network connections where applicable.
Personal information is retained only for as long as reasonably necessary to provide ProConnect services, maintain business records, resolve disputes, protect the platform and comply with applicable legal, regulatory, accounting or security requirements.
Customers may request deletion of their ProConnect account and associated personal information.
Account deletion instructions are available at:
Some transaction, invoice, fraud-prevention, security or legal records may be retained where required for legitimate business or legal purposes.
ProConnect is intended for adults aged 18 years and older. The service is not intended for children.
We may update this Privacy Policy from time to time to reflect changes to ProConnect, legal requirements or our information-handling practices.
Updates will be published on this page with an updated revision date.
If you have questions about this Privacy Policy or how ProConnect handles personal information, contact:
I and I Industries Pty Ltd
Email:
proconnectprovider@gmail.com