Account deletion
This page allows ProConnect Provider users to request deletion of their provider account and associated personal information.
ProConnect Provider is operated by I and I Industries.
Option 1: Request deletion inside the app
When you can still access your account, open the ProConnect Provider app and follow:
Your provider profile will be placed offline when the request is submitted so that you do not receive new jobs while the request is being reviewed.
Option 2: Request deletion by email
When you cannot access the app, use the button below to email our support team.
Submit an account deletion request
Send the request from the email address connected to your ProConnect Provider account whenever possible.
Request Account DeletionEmail: proconnectprovider@gmail.com
Information required
Include the following information so that we can identify the correct account:
- Your full name
- Your registered email address
- Your registered telephone number
- A clear statement that you want your ProConnect Provider account deleted
Verification
We may contact you using the registered email address or telephone number to confirm that the request came from the account owner.
This verification is used to prevent an unauthorised person from deleting another provider’s account.
Information scheduled for deletion
After a valid request has been verified, information associated with the account may be deleted or de-identified, including:
- Provider profile and contact information
- Profile photograph
- Provider application information
- Uploaded identity and compliance documents
- Trade certificates and qualification documents
- Proof-of-address documents
- Police-clearance and insurance documents
- Bank-account details and bank-confirmation documents
- Device notification tokens
- Account access and authentication information
Information that may be retained
Certain information may be retained when reasonably required or permitted for legal, regulatory, accounting, payment, security, fraud-prevention or dispute-resolution purposes.
This may include limited records relating to:
- Completed or disputed jobs
- Invoices and payment transactions
- Registration-fee and commission records
- Refunds, complaints and warranty claims
- Fraud, abuse and platform-security investigations
- Records required by applicable law
Retained information will not be used to keep the deleted provider account active.
More information is available in our Privacy Policy.
Processing your request
We will review the request, verify the account owner where necessary and process the deletion within a reasonable period.
We may contact you if an active job, unresolved payment, commission amount, refund, warranty claim or dispute must first be addressed.
You will be informed when the deletion process has been completed or when additional information is required.
Need help?
Contact ProConnect Provider support:
Email ProConnect SupportOrganisation: I and I Industries
Email: proconnectprovider@gmail.com